Privacy policy and website terms

Last updated: 5 October 2026

1. Privacy policy (GDPR)

We provide the following information in accordance with Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”).

1.1. Data controller

The controller of your personal data is the owner of the website available at autima.eu (the “Website”), hereinafter the “Controller”, the “Provider” or “we”. Contact on personal data matters, including to obtain the Controller’s full identification details: office@autima.eu.

1.2. What data we process

• Contact form data: full name, e-mail address, company name, phone number (optional), links to your shop or marketplace accounts (optional), the selected topic and the content of your message. Please enter only what is needed to describe your matter.
• E-mail correspondence with us, including the automatic confirmation sent after you submit the form.
• Technical data (server logs): IP address, date and time of the connection, the address of the visited page, browser and system type. These are recorded by the hosting provider to keep the Website running and secure.

1.3. Purposes and legal bases

• replying to your enquiry, corresponding with you and preparing an offer: Article 6(1)(b) GDPR (steps taken at your request prior to entering into a contract) and Article 6(1)(f) GDPR (our legitimate interest in communicating with businesses and their representatives);
• concluding and performing a contract, if one is concluded: Article 6(1)(b) GDPR;
• complying with legal obligations, in particular tax and accounting: Article 6(1)(c) GDPR;
• establishing, pursuing or defending legal claims and archiving correspondence: Article 6(1)(f) GDPR (legitimate interest);
• ensuring the security of the Website and protecting against abuse, including spam: Article 6(1)(f) GDPR (legitimate interest).

1.4. Whether providing data is voluntary

Providing data is voluntary, but the fields marked with an asterisk in the form are necessary for us to reply to your enquiry. Without them we cannot handle it.

1.5. Recipients

Data may be entrusted or disclosed to entities whose services we use or who are entitled to it by law: our hosting and e-mail provider (currently SEOHOST Sp. z o.o., based in Poznań, Poland), IT service providers, accounting and legal service providers, and public authorities where required by law. We do not sell data.

1.6. Transfers outside the EEA

As a rule we do not transfer personal data outside the European Economic Area. Should this become necessary, it will be done only in compliance with Chapter V GDPR (e.g. on the basis of an adequacy decision or standard contractual clauses), and this policy will be updated.

1.7. Retention

• data from enquiries that did not lead to a contract: for the duration of the correspondence and then for the limitation period of potential claims (as a rule 3 years, counted to the end of the calendar year);
• data related to a contract: for its duration and then for the limitation period of claims;
• data in accounting and tax documents: for the period required by law (as a rule 5 years from the end of the tax year);
• server logs: for the period set by the hosting provider, no longer than necessary for security.

After these periods the data is deleted or anonymised, unless the law requires longer storage.

1.8. Your rights

You have the right of access to your data, to rectification, erasure, restriction of processing and data portability, and the right to object to processing based on Article 6(1)(f) GDPR (on grounds relating to your particular situation). Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise your rights, write to office@autima.eu.

You also have the right to lodge a complaint with a supervisory authority: the President of the Personal Data Protection Office in Poland (Urząd Ochrony Danych Osobowych, ul. Stawki 2, 00-193 Warsaw), or the supervisory authority in the EU Member State of your habitual residence or place of work.

1.9. Automated decision-making

We do not make decisions about you based solely on automated processing, including profiling, that would produce legal effects or similarly significantly affect you. After you submit the form we send an automatic e-mail confirming your enquiry with a copy of the data you entered. It does not involve any decision about you.

1.10. Security

We apply technical and organisational measures appropriate to the risk, including an encrypted connection (HTTPS), restricted access to the mailbox and protection of the form against abuse.

1.11. Changes

We may update this policy, e.g. when the law or the way the Website works changes. The current version is always available on this page and the date of the last update is shown at the top.

2. Cookies and similar technologies

The Website does not use cookies or other technologies that store information on your device for analytics, marketing or advertising purposes. We do not use tools such as Google Analytics or advertising pixels, and we do not load external fonts or scripts.

The server hosting the Website may record standard technical logs (see section 1.2). If we introduce tools in the future that require your consent, we will obtain it before activating them and update this document.

The Website contains links to external sites (e.g. marketplaces or software providers). Their owners are responsible for their content and privacy policies.

3. Website terms

These terms set out the rules for using the Website and the electronic services provided through it, in accordance with the Polish Act of 18 July 2002 on the provision of services by electronic means.

§ 1. Electronic services

• browsing the content of the Website;
• a contact form used to send an enquiry;
• an indicative calculator showing the estimated time and cost of manual work;
• an automatic confirmation of the submitted form sent to the e-mail address provided.

The services are free of charge. The agreement for their provision is concluded when you start using a given service and ends when you stop using it or leave the Website.

§ 2. Technical requirements

To use the Website you need a device with internet access, an up-to-date browser with JavaScript enabled and, for the form, an active e-mail address.

§ 3. Rules of use

• it is prohibited to supply unlawful or misleading content or content that infringes the rights of third parties;
• it is prohibited to send spam, to submit the form in bulk by automated means or to disrupt the operation of the Website;
• in the form you must provide only your own data or data of persons who know about it and have agreed to it;
• the user is responsible for the accuracy and lawfulness of the data entered.

§ 4. Nature of the information and the calculator

• The information on the Website is for general information purposes only. It does not constitute a commercial offer within the meaning of Article 66 § 1 of the Polish Civil Code or a commitment to conclude a contract. The scope, price, deadlines and terms of services are agreed individually, and a contract is concluded after an offer has been presented and accepted.
• The results of the calculator are estimates based on simplified assumptions that may differ from the situation of a specific business. They are not a guarantee, promise or forecast of savings or financial results.
• Descriptions of services, including post-implementation support periods and ways of cooperation, are general and may be specified or changed in an individual offer or contract.

§ 5. Trademarks and third parties

Trade names and trademarks mentioned on the Website (including names of sales systems, marketplaces, couriers and shop platforms) belong to their respective owners and are used for informational purposes only, to indicate which tools we work with. The Website is not affiliated with, sponsored or endorsed by these entities, unless expressly stated otherwise. Subscriptions and fees for third-party software are settled between the client and its provider.

§ 6. Copyright

The content, layout and graphics of the Website are protected by law. Copying, distributing or using them in whole or in part without the Controller’s consent is prohibited, except where permitted by law.

§ 7. Liability

• We make an effort to keep the content of the Website accurate and up to date, but we do not guarantee its completeness or uninterrupted, error-free availability.
• We are not responsible for the content or operation of external sites to which the Website links.
• To the extent permitted by law, we are not liable for damage resulting from relying on information from the Website without first agreeing the scope of services individually.

§ 8. Complaints

Complaints about the operation of the Website can be sent to office@autima.eu. A complaint should include contact details and a description of the problem. We handle complaints within a reasonable time, as a rule within 14 days.

§ 9. Final provisions

• These terms are available free of charge on the Website in a form that allows them to be downloaded, saved and printed.
• We may amend these terms for important reasons, e.g. a change in the law or in the scope of services. Amendments apply from the moment they are published on the Website.
• Matters not covered by these terms are governed by Polish law. Disputes are resolved by the court competent under generally applicable provisions.